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Tags: Experience

“You must open yourself up to turning stress into customer service success.” ~ Dr. Rick Kirschner There are only 13 more Selling Days in August and 34 remaining in the Quarter!!! No question about it: You can’t please all the people all the time! And because you’re a professional,...

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Cord Moving and Storage and North American Van Lines Says NO to The “Low Bar” Mentality – Recognizing and overcoming mediocrity in customer service experience…  An appliance repairman or cable television technician shows up with just ten minutes remaining in his four-hour schedule window and we’re relieved. A waitress...

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