What You Need to Know About Hiring a Mover

Remember: these are your valuables and prized possessions, you are allowed and expected to ask the “tough” questions. Any quality professional moving company will gladly answer your questions and have nothing to hide!

“When you hire professionals you get intangibles that contribute to a better moving value, such as reliable customer service, quality audits, driver and crew training, standards of excellence and state-of-the-art technology.” –Andy Kroll, Vice President and General Manager of northAmerican Van Lines.

If you are choosing your next moving company strictly based on price, you may be putting your most valuable possessions at risk. Increasingly more “rogue” operators are scouring internet offering estimates without visiting homes, asking for deposits and even double or tripling the price at delivery-holding possessions hostage until paid.

Thankfully, there is a way to find a reliable mover provided by The American Moving & Storage Association (AMSA). Committed to consumer protection and educating the public about the moving industry, AMSA experts advise you search for a certified ProMover. As a ProMover Cord Moving and Storage with offices in Saint Louis MO, Memphis TN, Belleville IL and Dixon MO can assist , guide and make sure you are making the right decision for the right reasons.

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Certified ProMovers are held to a higher standard and proudly display the nationally recognized logo.  To gain the ProMover certification, moving companies are required to maintain good standing with AMSA for a minimum of 18 months. Completing the rigorous six-point certification process requires extensive background checks, website review for false advertising, and a good standing with the Better Business Bureau. The company is required to uphold the AMSA Code of Ethics and continue to comply with federal regulations.

What to look for in a quality professional moving company:

  1. Professional movers insist on accurate methods to best define the scope of work. Physical in-home surveying has traditionally been the best method, followed by newer video technology, to accurately determine the cost of a move. Don’t trust a mover that gives you a “guaranteed” price over the phone, without completing an in-home survey.
  2. Ask about the company’s training process. Are they following industry-established guidelines? The crew should be trained on the correct way to pack boxes and unload a trailer to minimize damage.
  3. You should know when and where your valuables are. Does the mover use technology to accurately communicate special needs to the driver? Do they electronically verify that every item loaded has been delivered?
  4. Check the mover’s Better Business Bureau (BBB) rating. Ask if they conduct background checks on their drivers and crews. Ask about their quality standards for vehicles and personnel.
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Remember: these are your valuables and prized possessions, you are allowed and expected to ask the “tough” questions. Any quality professional moving company will gladly answer your questions and have nothing to hide!

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