Rights and Responsibilities

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Moving Resources - Your Rights and Our Responsibilities

Understand your rights and responsibilities when moving with a professional mover.

Click on the links below to review the Federal Motor Carrier Safety Administration's (FMCSA) publications. The links lead to the Federal Motor Carrier Safety Administration (FMCSA) Web site.

Rights and Responsibilities Table of Contents

Introduction by FMCSA Administrator

What Is Included in This Booklet?

Subpart A - General Requirements

Subpart B - Before Requesting Services from Any Mover

Subpart C - Service Options Provided

Subpart D - Estimating Charges

Subpart E - Pickup of My Shipment of Household Goods

Subpart F - Transportation of My Shipment

Subpart G - Delivery of My Shipment

Subpart H - Collection of Charges

Subpart I - Resolving Disputes with My Mover